Privacy & Cookie Notice

At HOOLOOVOO, we take data protection seriously. Like other websites, our site collects your personal data, and it is important to us that you know how this is done. Therefore, please continue reading to familiarize yourself with our privacy rules, and if you need any additional clarification, feel free to contact us using the contact details provided in this Notice.

This is our Privacy and Cookie Notice, and we update it regularly to fulfill legal obligations, primarily those prescribed by the Law on Personal Data Protection ("Official Gazette of the Republic of Serbia", No. 87/2018) (the "Law"), or to improve our personal data protection system. With every amendment, we will clearly indicate the effective date of the new notice. Amendments come into force on the date specified above. We will never use or share your personal data retroactively.

1. Who is responsible for the processing of your personal data?

The controller responsible for the processing of your personal data is:

Business name: HOOLOOVOO DOO BEOGRAD
Registered Address: 9 Ljutice Bogdana Street, Savski venac, Belgrade, Republic of Serbia
Registration Number: 20753013
Contact: kancelarija@hooloovoo.rs.

2. What personal data do we process and in what way?

We collect your personal data directly from you, i.e., when you provide it to us yourself (for example, when you contact us or when you visit our website).

Regarding the cookies used by our website, please see section 2.2 below.

2.1. Data of individuals who contact us

Depending on the capacity and the reason for which you are contacting us, we may process your first name, last name, and email address (as these are fields in the contact form on our website), as well as any other data you may include in your message.

In this case, we process your data either because the processing is necessary to take certain steps at your request (prior to entering into a contract), or based on our legitimate interest (to respond to your inquiries).

You are under no obligation to provide us with this data for the specified purposes; however, in that case, we will not be able to respond to your inquiry.

We store the data processed for these purposes as long as necessary for the purpose for which it is processed, and for a maximum of six months from the last communication. However, we may keep your data longer than specified if necessary to fulfill legal obligations or to protect our legal interests (for example, in court proceedings).

Furthermore, in order to prove compliance with personal data protection requirements, namely that we have informed you of all relevant aspects of personal data processing (in accordance with Article 23 of the Law), we retain data regarding your first and last name, if collected through our contact form, for two years from the last communication.

2.2. Use of Cookies

Our website uses cookies and similar technologies to store and read information from your device, such as JavaScript, tags, pixels, and other similar technologies. For the sake of simplicity, all these technologies are referred to hereinafter as "cookies".

Cookies are small text files stored in your internet browser or on your device. They can enable website functionality, remember your settings, analyze website usage, and, with your consent, measure the success of our marketing activities.

Below you can read about the categories of cookies we use.

a) Necessary Cookies or Technical Cookies

These cookies are required for our website to function properly and securely. They enable core website functionalities, easy navigation, remembering your privacy settings, protection against abuse, and stable delivery of the website.

Without technical cookies, our website would not be able to function properly; therefore, they are always active, and your consent is not required for their use. These cookies are not used for analytics, advertising, or tracking users for marketing purposes.

This category may include, for example, cookies used by Cloudflare for security, bot protection, and stable website delivery, as well as other technical cookies necessary for the website's operation.

b) Preference cookies

With your consent, we may place preference cookies on your device. These cookies allow us to remember your settings and make using the website simpler and more pleasant, for example, by remembering your chosen language or other preferences.

The placement of preference cookies and the processing of data collected in this manner is based on your consent.

c) Analytical cookies

With your consent, we place analytical cookies on your device. They help us understand how visitors use our website, allowing us to improve the content, structure, and user experience.

For this purpose, we use Google Analytics 4, a web analytics tool provided by Google. Google Analytics may collect website usage data, such as page views, scrolling, clicks to external links, site searches, interactions with video content, file downloads, and interactions with forms, as well as technical data such as online identifiers, IP address, approximate location, device and browser data.

We use Google Analytics exclusively with your consent. If you do not grant consent for analytical cookies, Google Analytics will not be used to track your visit to the website. You can withdraw or change your consent at any time through the cookie settings.

Within the Google Analytics configuration, we do not use Google signals. Data associated with events is stored for 2 months, while data associated with users is stored for 14 months, in accordance with the Google Analytics settings.

d) Marketing cookies

With your consent, we may use marketing cookies and similar technologies to measure the success of our marketing campaigns, analyze conversions, create advertising audiences, and display more relevant advertisements.

For these purposes, we use the LinkedIn Insight Tag. These technologies may process online identifiers, IP addresses, device and browser data, information about visits to our website, the pages you visit, and interactions with our content.

We will use LinkedIn marketing cookies and similar technologies exclusively if you provide consent for this through the cookie settings. You can withdraw or change your consent at any time.

Cookie Management

Once you have given your consent, you can withdraw or change it at any time by clicking on the "Cookie Settings" link located at the bottom of our website and modifying your preferences.

The withdrawal of consent shall not affect the lawfulness of data processing based on consent before its withdrawal.

Cookie Table

3. With whom do we share your personal data and where do we store it?

We are committed to keeping your data safe and protected. We do not sell your personal data. We share data only when necessary for the functioning and security of the website, communication with you, analysis of website usage with your consent, implementation of marketing activities with your consent, fulfillment of legal obligations, or protection of our legal interests.

Depending on how you use our website and your cookie settings, data may be accessible to our authorized employees and associates, hosting, cloud, CDN, and security service providers, analytical tool providers, marketing tool providers (if used with your consent), communication and business tool providers we use to process your inquiries, as well as competent authorities when required by law.

We primarily process your data within the territory of the Republic of Serbia. Our website is built and published using the Lovable platform, and cloud/CDN infrastructure, including Cloudflare, is used for website delivery, stability, security, and protection against abuse. These service providers may process technical data regarding website visits, such as IP addresses, device and browser data, logs, data on requests made to the website, and information necessary for secure and reliable website delivery.

In addition, to analyze website usage, we use Google Analytics, a web analytics tool provided by Google. Google Analytics helps us understand how visitors use our website, which pages they visit, how long they stay on the website, and how they reach our website. Data that may be processed through Google Analytics includes online identifiers, IP addresses, device and browser data, website usage data, and approximate location. We use Google Analytics exclusively with your consent, which you can grant or withdraw through the cookie settings.

Certain service providers we use, including Lovable, Cloudflare, and Google Analytics, may process data outside the Republic of Serbia, including the European Economic Area and/or the United States of America. In such cases, we transfer data only if there is an appropriate legal basis in accordance with the Law on Personal Data Protection, including an adequacy decision, standard contractual clauses, the recipient's certification under an applicable data transfer framework, or another applicable protection mechanism.

If your domicile or residence is outside the territory of the Republic of Serbia, i.e., in another country, and you contact us via the website or in another manner, your personal data may be transferred to the Republic of Serbia. In that case, the processing and transfer of data are carried out in order to act upon your request, or based on your consent when required in accordance with the Law.

4. How do we maintain the security of your personal data?

We implement technical, organizational, and personnel measures to protect your personal data from destruction, loss, alteration, unauthorized disclosure, or access.

Examples of technical measures include the encryption of your personal data and the regular deletion of logs. An example of other measures is that only our authorized employees have access to your data. These employees have access to your personal data only to the extent necessary to perform their jobs, and they are required to keep your personal data confidential.

5. Your rights regarding personal data

You have multiple rights regarding your privacy.

Specifically, you have the right to:

• Access to data;
• Request modifications, i.e., rectification and supplementation of data;
• Withdraw your consent;
• Request erasure of data;
• Limitation of processing;
• Data portability;
• Object to processing (which you submit to us); and
• File a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

Our website is not intended for children, nor do we have knowledge of selling or sharing personal data of children. If you become aware that a child has provided us with personal data, please contact us through one of the methods listed above so that we can delete that data.

How to exercise your rights?

You can send your request via the contact form on our website. Depending on the type of request, we may ask for additional information necessary to process it.

You may also authorize an attorney-in-fact (proxy) to submit a request on your behalf. If you choose to do so, please ensure that you provide your proxy with written authorization to act on your behalf. Before processing the request, we will ask the proxy for proof of such authorization. We will respond to your request within the period prescribed by applicable laws.

6. Who should you contact?

If you have any questions about our Privacy and Cookie Notice or our practices, feel free to contact us.

You can contact us at: kancelarija@hooloovoo.rs